Contact Us
connect@keepyourcadence.com
We want you to feel confident and in control when using your Cadence, so we offer a 30-day return policy. We understand you may need time to experience your purchase.
If you decide to make a return, please email connect@keepyourcadence.com with your order number and "Return" in the subject line. Our team will assist you promptly.
Return Process (U.S. Only):
Once you initiate a return, you have 14 days to drop off your return with the shipping carrier.
Returns will be approved on a case by case basis and once approved, Cadence will provide a pre-paid shipping label. Please note: Original shipping costs are non-refundable.
After we receive and inspect your returned item(s), we will process your refund within 7 business days. *Parcels must be in unused condition*
Refunds will be issued to your original payment method and will not exceed the amount paid for the item(s).

